Membership Executive (Upselling / Inside Sales) - Italian and Spanish Speaker - Remote

Overview

The Membership Executive will support EcoVadis subscribers, focusing on maximizing customer satisfaction, retention, and revenue through upselling and customer engagement.

In Short

• Manage and develop the existing market for Italian and Spanish clients.
• Identify upselling opportunities and contact customers via phone, email, or webinars.
• Develop content to enhance value perception and drive interest in solutions.
• Coordinate with teams to open further upsell opportunities.
• Prepare technical reports on accounts and market status.
• Proactively suggest process improvements and automation opportunities.
• Represent the voice of the customer within EcoVadis.
• Work in a fast-paced, high-growth environment.
• Support customer service excellence and handle customer feedback.
• Fluent in Italian and Spanish is a must.

Requirements

• Minimum 2 years in customer-facing roles, such as Business Development or SDR.
• Experience in sales, upselling, or inside sales.
• Strong customer service skills.
• Ability to interpret data for actionable insights.
• Experience with Salesforce or CRM software preferred.
• Comfortable presenting to large groups.
• Autonomous and proactive in approach.
• Enthusiasm for improving customer experience.
• Digital marketing experience is a plus.
• Team player with strong communication skills.

Benefits

• Support with office and IT equipment.
• Flexible working hours.
• Wellness allowance for mental and physical wellbeing.
• Learning and development opportunities.
• Hybrid work organization.
• Remote work from abroad policy.
• Meals and transportation vouchers.
• Dental and health insurance benefits.
• Paid volunteer day and community service day.
• Summer hours in July and August.