Director of Customer Learning & Operations - Remote

Overview

We are seeking a strategic and operationally minded Director of Customer Learning and Operations to lead the day-to-day operations of the Customer organisation, ensuring the organisation operates with clear processes, strong data visibility, and scalable systems that support continued growth.

In Short

• Lead operations and learning across Support, Professional Services, and Customer Success.
• Shape and execute the company’s broader customer strategy.
• Align operational initiatives with retention and growth objectives.
• Develop scalable knowledge and learning capabilities for customers and internal teams.
• Own the company’s knowledge management and documentation strategy.
• Build and manage customer help centre and knowledge base.
• Create visibility and insight across the customer organisation.
• Develop reporting frameworks and dashboards for customer health and operational efficiency.
• Partner with executive leadership on customer strategy.
• 8–12 years of experience in SaaS customer learning and operational leadership.

Requirements

• Proven experience building operational frameworks in growing SaaS organisations.
• Experience developing customer learning or enablement programs.
• Strong analytical mindset with data-driven operational insights.
• Comfortable partnering with executive leadership.
• Experience in Private Equity–backed or high-growth SaaS environments preferred.

Benefits

• Generous Paid Time Off
• Extended Parental Leave
• Robust Health Coverage
• Accelerated Learning Paths
• Team Wellness Initiatives
• Company-wide Events
• Employee Resource Groups
• Recognition awards