Client Lifecycle Management Graduate - Remote

Overview

Ebury is a leading global fintech company that empowers businesses to trade and grow internationally. It offers a comprehensive suite of products, including international payments and collections, FX risk management, trade finance, and API integrations. Founded in 2009 by Juan Lobato and Salvador García, Ebury is one of the fastest-growing global fintechs, with over 1,700 employees and 38 offices in more than 25 countries.

In Short

• Join the Client Lifecycle Management Team in León Office.
• Safeguard Ebury and clients from financial crime risks.
• Conduct ongoing customer due diligence.
• Perform screening checks on client data.
• Monitor and clean data to comply with regulations.
• Resolve customer issues via email, phone, and chat.
• Manage a personal portfolio of cases.
• Document client files in a structured format.
• Communicate task status to colleagues and supervisors.
• Adhere to internal policies and procedures.

Requirements

• University degree.
• Excellent attention to detail.
• Ability to work under pressure.
• Strong written and verbal communication skills.
• Empathetic with strong active listening skills.
• Cooperative and team-oriented.
• Curious and eager to learn.
• Adaptable to changing processes.
• Fluency in English; other languages are a benefit.

Benefits

• Work in a fast-growing fintech company.
• Opportunity to learn and grow in a diverse environment.
• Collaborative team culture.
• Inclusion and diversity in the workplace.