Senior Lifecycle Management Specialist - Remote

Overview

The mission for the Sr. Lifecycle Management Specialist is to establish a cross vertical lifecycle management and communication playbook for Super.com, overseeing customer lifecycle management and contributing to growing conversions and net revenue.

In Short

• Strategise, develop and execute comprehensive E-mail, SMS, and Push Marketing campaigns.
• Utilise Customer.io as the platform of choice across all of Super.com’s products.
• Advanced Segmentation to increase transactional volume and resultant revenue.
• Create and test new templates and segments.
• Plan, research, and set up customer communication flows.
• Analyse and report on lifecycle campaign metrics.
• Collaborate efficiently with stakeholders across different teams.

Requirements

• 3+ years hands-on experience managing SMS, Push notification, and email campaigns.
• Experience with Customer.io or a similar platform.
• Experience with basic graphic design software.
• Data analysis skills.
• Familiarity with communication related copywriting and content creation.

Benefits

• Opportunity to grow and make an impact.
• Investment in learning and career growth.
• Celebration of bold ideas.