Customer Success Manager - Remote

Overview

As a Customer Success Manager, you will play a pivotal role in ensuring the satisfaction and retention of our valued customers by building strong relationships and guiding them to derive maximum value from our products or services.

In Short

• Develop and nurture relationships with assigned customers to understand their business objectives.
• Serve as the primary point of contact for customer inquiries and issue resolution.
• Conduct onboarding sessions to facilitate product adoption.
• Proactively engage with customers to assess satisfaction and identify needs.
• Collaborate with sales teams to renew contracts and upsell.
• Monitor customer health and usage data to mitigate churn.
• Advocate for customers internally to drive product improvements.
• Develop a deep understanding of products and industry trends.
• Track and report on key metrics such as customer satisfaction.

Requirements

• Bachelor’s degree in computer science or a relevant technical field.
• Proven experience in a customer-facing role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities with a proactive mindset.
• Ability to manage multiple priorities in a fast-paced environment.

Benefits

• Full remote working.
• Multiple medical, dental and vision plans.
• Voluntary non-standard benefits including pet insurance.
• 20 days of PTO accruing immediately upon hiring.
• 3% employer 401k contribution starting 90 days after hire.