Analyst, Patient Experience - Remote

Overview

The Analyst, Patient Experience will support the Village’s goal of enhancing patient care by analyzing feedback and managing the customer experience platform.

In Short

• Maintain and improve the patient experience platform.
• Conduct in-depth data analyses and QA.
• Manage project timelines and integrations.
• Engage with users for feedback and improvements.
• Facilitate problem-solving sessions with teams.
• Build strong relationships with stakeholders.
• Develop and deliver user training sessions.
• Support enhancements and expansions of the platform.
• Communicate effectively across teams.
• Work collaboratively in a fast-paced environment.

Requirements

• Bachelor's degree required.
• 0-2 years of relevant experience.
• Experience in SaaS or customer experience preferred.
• Strong analytical and problem-solving skills.
• Proficient in communication and relationship building.
• Ability to manage multiple priorities.
• Experience with data analysis tools.
• Organizational skills and attention to detail.
• Ability to thrive in a collaborative environment.
• Proactive communicator.

Benefits

• Comprehensive medical, dental, and vision benefits.
• 401(k) match.
• Paid time off and PTO cash out.
• Family resources and EAP counseling.
• Access to Headspace® and backup care services.
• Maternity/paternity leave.
• Professional development programs.
• Virtual leadership and development courses.
• Competitive total rewards package.
• Supportive community culture.