Patient Experience QA Analyst - Remote

Overview

The Patient Experience, QA Analyst role will be focused on enhancing and optimizing the virtual care experience for LifeMD patients, ensuring quality assurance in the digital platform.

In Short

• Map and analyze the end-to-end virtual care experience.
• Collaborate with clinical, IT, and operational teams.
• Develop strategies to increase patient engagement and satisfaction.
• Gather and analyze patient feedback.
• Manage patient experience surveys.
• Test and validate patient-facing digital solutions.
• Conduct usability testing for telehealth experience.
• Identify and escalate system issues affecting patient care.
• Track key performance indicators related to patient experience.
• Serve as a liaison between patient experience and IT teams.

Requirements

• Experience in quality assurance and patient experience.
• Strong analytical skills.
• Ability to collaborate cross-functionally.
• Knowledge of telehealth platforms.
• Experience in usability testing.
• Excellent communication skills.
• Ability to manage multiple projects.
• Familiarity with data analysis tools.
• Experience in training and development.
• Understanding of patient engagement strategies.

Benefits

• Opportunity to work in a fast-growing healthcare tech company.
• Collaborative work environment.
• Impactful role in improving patient care.
• Access to advanced technology solutions.
• Professional development opportunities.
• Flexible working arrangements.
• Comprehensive benefits package.
• Supportive team culture.
• Engagement in innovative healthcare solutions.
• Work with a diverse team of professionals.