Customer Product Lead - Remote

Overview

At Duna, we see the company as the second product we’re building and are continually working to create a transparent, ambitious culture. We want this to be the place where you do your best work.

Our mission is to redefine identity for the global economy. We’re backed by world-class investors including Index Ventures as well as founders and executives from companies like Stripe, Adyen, Notion, Remote, Qonto, Framer, Anthropic, Mollie, OpenAI, Goldman Sachs.

The good news: we're now hiring our first Customer Product Lead!

"Our most important goal is to make customers magically happy — through product and people. Working so closely with our customers, you'll shape both how we serve them and what we build." — Duco, Founder

In Short

• Own customer outcomes end-to-end — from onboarding to expansion, ensuring customers achieve their business outcomes with Duna.
• Bridge technical and business needs — translate customer requirements into clear technical specifications for our engineering team.
• Embed with customers — understand their workflows, pain points, and business goals to serve as their trusted advisor.
• Help shape product direction — be the voice of the customer in product planning and feature prioritization.
• Drive implementation and adoption — work hands-on with customers to configure, optimize, and scale their use of Duna.
• Build relationships at all levels — from technical teams to C-suite executives, becoming their go-to person for anything product related.

Requirements

• 2–5 years of relevant experience — strategy consulting (BCG, Bain, McKinsey), investment banking, solutions engineering, or startup experience.
• Customer obsessed — you genuinely love solving customer problems and seeing businesses succeed.
• Communication skills — strong communication and relationship-building skills.
• Technical acumen — ability to deeply understand technical architectures and API integrations.
• Project management skills — proven ability to manage complex projects and coordinate across multiple stakeholders.
• Startup mindset — excelling in fast-moving environments where fast execution is more important than perfect solutions.
• Collaborative energy — excited to work closely with product, engineering and sales.

Benefits

• Nice to have: Computer science, engineering, or Math degree — with basic coding ability.
• Nice to have: Product management experience — previously worked as a product manager.