Customer Complaints Specialist - Remote

Overview

The Customer Complaints Specialist role offers the opportunity to work remotely while supporting business partners in the Life Science Industry. The position requires handling customer concerns and managing processes efficiently.

In Short

• Work remotely or in a modern office in Bucharest.
• Handle customer complaints with empathy and provide solutions.
• Manage customer cases and ensure timely follow-ups.
• Engage with customers through calls and back-office tasks.
• Fluency in German and English is required.
• Proficiency in ERP/CRM systems, preferably SAP.
• Structured and detail-oriented approach needed.
• Flexible work setup with two office days per week or fully remote.
• Professional growth and career development opportunities.
• Relaxing office space available for on-site work.

Requirements

• Experience in B2B business services or complaint management.
• Fluency in German (C1) and English (B2).
• Strong interpersonal and communication skills.
• Proficiency in ERP/CRM systems and Microsoft Office.
• Detail-oriented with strong problem-solving skills.
• Able to work independently in a remote setting.

Benefits

• Remote work possibility.
• Relaxing office space with a massage and PlayStation area.
• Learning opportunities and career development.
• Structured work-life balance.