Complaint Specialist I - Remote

Overview

The Complaint Specialist I at BD is responsible for managing the end-to-end process of customer complaints related to medical devices, ensuring compliance with FDA regulations and company policies.

In Short

• Conducts activities associated with product complaints.
• Processes customer complaints and generates Medical Device Reports (MDRs).
• Ensures timely and accurate logging and response to complaints.
• Monitors complaint trends and communicates findings.
• Partners with quality professionals to address recurring issues.
• Maintains confidentiality of patient records.
• Exhibits flexibility in managing project priorities.
• Utilizes computer systems for complaint handling.
• Communicates effectively across all organizational levels.
• Supports customer-facing teams as needed.

Requirements

• BS Degree in Medical Technology, Biomedical Engineering, or related field.
• Experience in a regulated manufacturing environment preferred.
• Knowledge of FDA regulations and quality systems.
• Strong analytical and problem-solving skills.
• Proficient in Excel and SAP complaint handling systems.
• Ability to multitask and prioritize effectively.
• Strong communication skills.
• Self-directed and able to work with minimal supervision.
• Experience in healthcare settings preferred.
• Ability to manage change effectively.

Benefits

• Competitive compensation package.
• Opportunities for professional development.
• Supportive work environment.
• Work-life balance initiatives.
• Health and wellness programs.
• Recognition opportunities.
• Flexible work arrangements.
• Commitment to diversity and inclusion.
• Access to company resources and tools.
• Engagement in meaningful work that impacts health.