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Complaints Management Specialist - Remote

Posted 6 weeks ago

Overview

The Complaints Management Specialist will take ownership of customer complaints, ensuring they are logged, investigated, and resolved in a timely manner while maintaining high-quality standards.

In Short

  • Manage complaints from start to finish.
  • Investigate and identify root causes of complaints.
  • Communicate with customers via email and phone.
  • Collaborate with departments to address systemic issues.
  • Maintain productivity and quality standards.
  • Understand regulatory requirements for complaint handling.
  • Provide feedback to relevant teams on complaints.

Requirements

  • Excellent spoken and written English skills.
  • Experience with GSuite, Slack, and Jira.
  • Strong organizational and multitasking abilities.
  • Ability to handle pressure and difficult situations.
  • Passion for problem-solving.
  • Attention to detail.
  • Experience in customer service within the finance industry.
  • Analytical skills for root cause analysis.
  • Ability to build cross-business relationships.

Benefits

  • 25 days paid annual leave.
  • 3 paid days off for volunteering or L&D activities.
  • Extended maternity and paternity leave.
  • Personal L&D budget of 1000 BGN per year.
  • Additional health and dental insurance.
  • Mental wellbeing platform.
  • Fully covered Multisports card.
  • Food vouchers.
  • Snacks and drinks in the office.
  • WFH equipment allowance.
  • Flexible working from home.
  • Sabbatical Leave.

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