Complaints Management Specialist - Remote

Overview

The Complaints Management Specialist will take ownership of customer complaints, ensuring they are logged, investigated, and resolved in a timely manner while maintaining high-quality standards.

In Short

• Manage complaints from start to finish.
• Investigate and identify root causes of complaints.
• Communicate with customers via email and phone.
• Collaborate with departments to address systemic issues.
• Maintain productivity and quality standards.
• Understand regulatory requirements for complaint handling.
• Provide feedback to relevant teams on complaints.

Requirements

• Excellent spoken and written English skills.
• Experience with GSuite, Slack, and Jira.
• Strong organizational and multitasking abilities.
• Ability to handle pressure and difficult situations.
• Passion for problem-solving.
• Attention to detail.
• Experience in customer service within the finance industry.
• Analytical skills for root cause analysis.
• Ability to build cross-business relationships.

Benefits

• 25 days paid annual leave.
• 3 paid days off for volunteering or L&D activities.
• Extended maternity and paternity leave.
• Personal L&D budget of 1000 BGN per year.
• Additional health and dental insurance.
• Mental wellbeing platform.
• Fully covered Multisports card.
• Food vouchers.
• Snacks and drinks in the office.
• WFH equipment allowance.
• Flexible working from home.
• Sabbatical Leave.