Complaint Handling Specialist - Remote

Overview

This position is responsible for enhancing customer satisfaction for all customers of Advanced Sterilization Products through effective complaint handling and investigation.

In Short

• Reviews incoming complaints and collects additional information as needed.
• Authors clear and accurate reports for compliance files.
• Completes low complexity complaint investigations independently.
• Coordinates the initiation of company issue escalation processes.
• Maintains compliance with applicable regulations regarding medical device complaints.
• Communicates business-related issues to management.
• Participates in improvement initiatives.
• Performs other assigned duties as needed.

Requirements

• Bachelor’s degree preferred.
• 2 years’ experience in the Medical Device industry preferred.
• Strong critical thinking and investigation skills.
• Ability to multitask and prioritize effectively.
• Familiarity with quality management system concepts.
• Strong written and verbal communication skills.
• Proficient in Windows-based applications and typing.
• Prefer experience with Complaint Management Systems.
• Knowledge of sterilization and disinfection technologies preferred.

Benefits

• Opportunity to enhance customer satisfaction.
• Engage in improvement initiatives.
• Work in a team environment.
• Professional development opportunities.