Complaint Handling Specialist - Remote

Overview

This position is responsible for enhancing customer satisfaction for all customers of Advanced Sterilization Products. The responsibilities include support of the global complaint handling process through timely evaluation, investigation and closure of product complaints in accordance with established company procedures and worldwide regulations and standards.

In Short

• Reviews incoming complaints and collects additional information as required.
• Authors clear, technical, and accurate reports describing complaints and investigations.
• Completes low complexity complaint investigations within required timelines.
• Coordinates initiation of company issue escalation process as required.
• Maintains compliance with applicable regulations governing medical device complaints.
• Communicates business-related issues or opportunities to management.
• Participates in improvement initiatives.
• Performs other assigned duties as needed.

Requirements

• Bachelor’s degree preferred.
• Prefer 2 years’ experience in the medical device industry.
• Critical thinking and investigation skills are required.
• Ability to multitask and prioritize responsibilities.
• Familiarity with quality management system concepts.
• Strong written and verbal communication skills required.
• Proficiency in computers and Windows-based applications.
• Prefer prior medical device complaint handling experience.
• Knowledge of sterilization and/or high-level disinfection technologies preferred.

Benefits

• Opportunity to work in a dynamic environment.
• Engagement in improvement initiatives.
• Collaboration with a team focused on customer satisfaction.
• Professional development opportunities.