Customer Experience (CX) / Implementations Lead - Remote

Overview

This role focuses on leading customer experience and ERP implementations at DualEntry, a fast-growing AI startup in the fintech sector.

In Short

• You will own end-to-end ERP implementations and long-term customer relationships.
• Deliver best-in-class onboarding, go-live execution, and ongoing CX excellence.
• Collaborate with founders, product, and engineering to shape the roadmap based on real customer feedback.
• Establish and evolve implementation methodologies, processes, and operational standards.
• Challenge the status quo of what world-class ERP customer success looks like.
• Drive outcomes that meaningfully accelerate customer adoption and satisfaction.

Requirements

• 3–6+ years of experience in ERP implementations, ERP functional consulting, or accounting/advisory.
• Strong preference for an accounting or audit background (CPA or Big 4 is a major plus).
• Deep understanding of ERP systems, finance workflows, and implementation best practices.
• Excellent customer-service skills and a passion for solving complex problems.
• Ability to thrive in fast-moving, early-stage environments with high ownership.
• Expertise in Accounting, audit, ERP systems, CPA.

Benefits

• Significant equity ownership in one of the top AI companies in the world.
• Joining early with opportunities for growth.
• Your feedback shapes the product directly.
• High-speed culture with high expectations.
• 15 PTO days + 12 public holidays.
• Visa sponsorship option for relocation to NYC within 2 years.
• Learning & development budget for personal growth.
• Wellness perks to enhance your workday.