Customer Experience Lead - Remote

Overview

Bodily is on a mission to transform the most commonly misunderstood experiences in women’s health—starting with postpartum, breastfeeding, pregnancy and pregnancy loss. We make functional, comfortable products backed by research and designed to support people through big physiological transitions.

In Short

• Own the full customer experience.
• Respond to customer messages through Gorgias.
• Work with our AI assistant in Gorgias.
• Manage returns and exchanges through Loop Returns.
• Troubleshoot order issues in Shopify.
• Use Slack to collaborate with internal teams.
• Track and surface customer insights.
• Support community management on Instagram.
• Refine CX systems in Gorgias.

Requirements

• Experience in customer service roles.
• Proficiency with Gorgias, Loop, and Shopify.
• Strong communication skills.
• Ability to work autonomously.
• Empathetic and customer-focused mindset.

Benefits

• Part-time, flexible hours.
• Remote work opportunity.
• Opportunity to shape customer experience.