Customer Experience Lead - Remote

Overview

CookUnity is a platform connecting the world with great food from chefs, delivering millions of meals annually and expanding into a marketplace focused on empowering chefs.

In Short

• Lead and support CX Supervisors with operational tasks and training.
• Manage minor customer escalations through various communication channels.
• Analyze team KPIs and operational challenges for improvement.
• Serve as a liaison between operations and the CX team.
• Contribute to meetings and assist in training content development.
• Support projects aligned with CX objectives.
• Flexibility in schedules including evenings and holidays.

Requirements

• 6+ months as a Customer Experience Specialist.
• 2+ years in customer service or operations, preferably in leadership.
• Ability to handle escalations and provide quality support.
• Experience in training or coaching teams.
• Familiarity with KPIs and operational metrics.

Benefits

• Paid in USD.
• Remote work flexibility.
• 15 vacation days per year.
• 16 paid Argentinean holidays.
• 4-week paid sabbatical after 5 years.
• 12 weeks of fully paid family leave for primary caregivers.
• Access to a range of personalized benefits.