Customer Experience Lead - Remote

Posted 9 weeks ago

Customer Service

Full Time

Argentina

Overview

CookUnity is a platform connecting the world with great food from chefs, delivering millions of meals annually and expanding into a marketplace focused on empowering chefs.

In Short

Lead and support CX Supervisors with operational tasks and training.
Manage minor customer escalations through various communication channels.
Analyze team KPIs and operational challenges for improvement.
Serve as a liaison between operations and the CX team.
Contribute to meetings and assist in training content development.
Support projects aligned with CX objectives.
Flexibility in schedules including evenings and holidays.

Requirements

6+ months as a Customer Experience Specialist.
2+ years in customer service or operations, preferably in leadership.
Ability to handle escalations and provide quality support.
Experience in training or coaching teams.
Familiarity with KPIs and operational metrics.

Benefits

Paid in USD.
Remote work flexibility.
15 vacation days per year.
16 paid Argentinean holidays.
4-week paid sabbatical after 5 years.
12 weeks of fully paid family leave for primary caregivers.
Access to a range of personalized benefits.

CookUnity

CookUnity is a pioneering food delivery platform founded in 2018, dedicated to reconnecting people with the essence of great food by partnering with talented chefs. With a mission to empower chefs to nourish the world, CookUnity delivers 50 million meals annually across the United States, offering fresh, ready-to-eat meals crafted with passion. As the company expands its offerings beyond meal delivery into a dynamic marketplace, it aims to enhance customer experiences while driving significant growth in its B2B department. CookUnity is committed to innovation and creating a community that values quality food and inclusivity.

Share This Job!

Save This Job!