Implementation Manager - Customer Experience - Remote

Overview

The Implementation Manager - Customer Experience (Remote) will lead cross-functional efforts to drive operational performance and scalability across solar programs. This role serves as a key connector between operations, technology, and customer-facing teams to implement high-impact initiatives aligned with business priorities.

In Short

• Leads high-impact projects focused on improving operational workflows.
• Facilitates cross-functional collaboration between various teams.
• Identifies process inefficiencies and develops actionable recommendations.
• Oversees development and optimization of internal platforms.
• Creates structured documentation for implementation plans.
• Establishes project milestones and tracking systems.
• Communicates status updates and key insights to leadership.
• Supports the rollout of new product features and improvements.

Requirements

• Bachelor’s degree in Business, Engineering, or a related field.
• 3–5+ years of experience in product or project management.
• Proven success in developing and scaling new products.
• Strong analytical skills to drive decisions with data.
• Exceptional communication skills across various stakeholders.
• Proficient in project management tools and data platforms.
• Ability to thrive in a fast-paced, ambiguous environment.
• Experience with cross-functional teams in various sectors.

Benefits

• Opportunity to work in a dynamic and growing industry.
• Remote work flexibility.
• Engagement in impactful projects with a focus on clean energy.
• Collaboration with diverse teams and leadership.
• Professional growth and development opportunities.