Customer Experience Lead - Remote

Overview

CookUnity is looking for a Customer Experience Lead to enhance customer satisfaction through operational responsibilities and training initiatives.

In Short

• Support CX Supervisors and Managers with daily operational tasks.
• Manage minor customer escalations via phone, chat, or email.
• Analyze inbound conversations and team KPIs for improvement opportunities.
• Serve as a liaison between market-level operations and the CX team.
• Contribute to weekly meetings and assist in developing training content.
• Support miscellaneous projects aligned with CX objectives.

Requirements

• 6+ months of experience as a Customer Experience Specialist.
• 2+ years in customer service or operations, preferably in a leadership role.
• Proven ability to handle escalations and provide high-quality support.
• Experience in training or mentoring teams to improve performance.
• Familiarity with KPIs and operational metrics.

Benefits

• Paid in USD.
• Work remotely with flexible scheduling.
• 15 days of vacation each year from the start date.
• 16 fully paid Argentinean holidays.
• 4-week paid sabbatical after 5 years.
• 12 weeks family leave for primary caregivers.
• Access to customized benefits and wellness memberships.