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Lead Research Advisor - Remote

Posted 11 weeks ago
Customer Service
Full Time
USA

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Overview

We are looking for a Lead Research Advisor to join our growing Customer Experience and Research Team. You will directly manage and work closely with a team of Research Advisors and other Lead Research Advisors to design, recruit, and field research projects for Dscout’s clients.

In Short

  • Manage and work with a team of Research Advisors.
  • Design, recruit, and field research projects.
  • Collaborate with clients on research methodologies.
  • Serve as a leader within Dscout.
  • Coach and mentor direct reports.
  • Work with product, engineering, and sales teams.
  • Make a difference for Dscout’s customers.
  • Help clients learn to use Dscout’s digital tools.
  • Drive improvements to the platform and user experience.
  • Be a client’s partner in research.

Requirements

  • Strong communication skills.
  • Creative problem-solving abilities.
  • Experience in research and customer success.
  • Leadership and management experience.
  • Ability to collaborate with various teams.

Benefits

  • Opportunity to build a career in research.
  • Work with a supportive team.
  • Make a real difference for clients.
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dscout

Dscout is a forward-thinking company dedicated to bridging the gap between product teams and users through meaningful experiences. As a recognized leader in experience research technology, Dscout empowers top companies to gain critical insights into user needs and behaviors, driving the development of impactful products and services. With a dynamic team that values curiosity, humility, and collaboration, Dscout fosters a diverse and inclusive environment where employees can thrive. The company offers competitive compensation, progressive benefits, and opportunities for professional growth, making it an exciting place to advance a career in user experience.

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