Program Manager - Founders Office - Remote

Overview

Drivetrain is seeking a dynamic and experienced Program Manager to join our team. This role will focus on managing customer-related activities for our product implementation team and will be part of the CEO's office. The Program Manager will also take on various Chief of Staff responsibilities, interfacing with global customers, and owning customer success metrics.

In Short

• Serve as the primary point of contact for global customers during product implementation.
• Lead cross-functional teams to deliver successful implementation projects.
• Develop, track, and report on customer success metrics.
• Collaborate with the CEO and executives to define strategic initiatives.
• Maintain clear communication with internal teams and stakeholders.
• Identify opportunities for process enhancements within the implementation workflow.
• Proactively identify potential risks and develop mitigation strategies.
• Foster a collaborative environment across departments.
• 1-3 years in program or project management roles, preferably in SaaS.
• Strong analytical skills and excellent communication abilities.

Requirements

• Proven track record of managing complex projects with multiple stakeholders.
• Strong analytical skills with the ability to interpret data.
• Excellent communication and interpersonal skills.
• Familiarity with Agile methodologies is a plus.
• Ability to work in a fast-paced environment.

Benefits

• Opportunity to work in a dynamic environment.
• Engage with global customers.
• Contribute to strategic initiatives.
• Collaborate with cross-functional teams.
• Professional development opportunities.