Customer Success Manager - Remote

Overview

The Customer Success Manager (CSM) Shared Success role is critical in helping us realize our goal of providing our customers with an unequaled customer experience. You help to drive customer journey and customer lifetime value by building on trust and acting with integrity in all relationships with customers and internally.

In Short

• Serve as a resource to our emerging markets customers.
• Own a book of business (~400 customers).
• Engage with customers using data to ensure they are using Drata effectively.
• Provide proactive and reactive support to customers.
• Schedule and conduct meetings with customers and Drata team members.
• Identify and build internal and customer resource libraries.
• Collaborate across teams to identify value and revenue opportunities.
• Advise customers of additional Drata resources.
• Become a trusted advisor for customers on compliance journeys.
• Ensure clarity and transparency of engagement with sales leaders.

Requirements

• 2-3 years in a Customer Success Management role required.
• Power user/expertise in Slack, Zoom, Google Workspace, and CRM systems.
• Experience with Jira/ticketing, Gong, Sigma/data dashboards preferred.
• Experience in B2B SaaS required.

Benefits

• 90-100% paid premiums for medical, dental, and vision plans.
• Pre-tax savings plans for healthcare and dependent care.
• 100% paid short and long term disability plus life benefits.
• $500 annually towards professional development opportunities.
• Flexible vacation policy.
• 16 Weeks Paid Parental Leave.
• Work remotely with flexible hours.
• 401K plan.