Senior Customer Success Manager - Remote

Overview

The Senior Customer Success Manager will play a crucial role in ensuring that customers derive maximum value from Doxel's AI-driven construction solutions, fostering relationships and driving growth.

In Short

• Act as a brand ambassador for Doxel's Customer Success Team.
• Partner with strategic customers to demonstrate product impact.
• Create executive-level presentations to expand business opportunities.
• Engage senior decision-makers to deepen customer investment.
• Lead Monthly and Quarterly Business Reviews with stakeholders.
• Identify upsell and renewal opportunities within the portfolio.
• Build strong relationships with executive leadership at customer organizations.
• Document feature requests and escalate customer issues.
• Collaborate to create data-driven collateral for informed decision-making.
• Travel 50%+ to engage with key customer stakeholders.

Requirements

• 6+ years of experience in customer success or sales in B2B SaaS.
• Proven success in managing strategic accounts and driving revenue growth.
• Exceptional communication and presentation skills.
• Ability to thrive in fast-paced, high-growth environments.
• Strong experience with strategic account planning.
• Willingness to travel frequently to strengthen customer relationships.
• 5+ years in the commercial construction industry is a plus.

Benefits

• Opportunity to work with leading companies in the construction industry.
• Be part of a growing team at the forefront of AI in construction.
• Engage with executive leadership and drive strategic initiatives.
• Contribute to meaningful projects that impact society.
• Flexible working environment with remote options.