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Customer / Upsell Marketing Specialist - Remote

Posted 6 weeks ago
Marketing
Full Time
Philippines
₱100,000/month

Overview

Double the Donation specializes in cloud-based software for nonprofit organizations and educational institutions, focusing on fundraising needs. We are looking for a Customer / Upsell Marketing Specialist to enhance customer adoption, retention, and expansion through targeted marketing programs.

In Short

  • Map the post-sale journey to educate and upsell customers.
  • Build multichannel retention and expansion campaigns.
  • Cultivate customer advocates for testimonials and referrals.
  • Segment accounts for targeted messaging.
  • Collaborate with customer success and sales teams.
  • Track and measure program effectiveness on churn and upsell metrics.

Requirements

  • Experience in customer or lifecycle marketing for SaaS.
  • Strong copywriting and project management skills.
  • Collaborative with CS, Support, Product, and Sales teams.
  • Excellent written and spoken English.

Benefits

  • 20 days of paid vacation time annually.
  • 5 paid sick days annually.
  • 15 days of paid life leave annually.
  • 7 paid US holidays.
  • Company contribution for health insurance.
Double The Donation logo

Double The Donation

Double the Donation, founded in 2011, is a leading provider of cloud-based software tailored to meet the fundraising needs of nonprofit organizations and educational institutions. The company specializes in helping these entities increase their revenue through corporate matching gift and employee volunteer grant programs. With a client base that includes some of the largest nonprofits and top educational institutions, Double the Donation is committed to empowering organizations to effectively grow their fundraising efforts. As a growing company, every employee plays a vital role in its success, fostering a collaborative and mission-driven work environment.

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