Customer Success Specialist - Remote

Overview

Double the Donation specializes in cloud-based software for nonprofit organizations and educational institutions, helping them increase revenue through corporate matching gift and employee volunteer grant programs.

In Short

• Provide exceptional customer service via email and conference calls.
• Schedule and lead daily Zoom calls with customers.
• Act as the lead point of contact for assigned customers.
• Resolve customer requests and issues promptly.
• Identify and address potential roadblocks to customer success.
• Gather customer feedback to enhance the onboarding process.
• Work with multiple teams to provide a great customer experience.
• Must be based in the Philippines with consistent availability.
• Must have a strong academic background and excellent communication skills.
• Passion for helping nonprofits is essential.

Requirements

• Exceptional English verbal and written communication skills.
• Highly organized with outstanding organizational ability.
• Ability to work independently in a fast-paced environment.
• Demonstrated ability to learn quickly and think on your feet.
• Results-driven and goal-oriented.

Benefits

• 20 days of paid vacation accrued annually.
• 5 sick days off annually.
• 15 days of paid life leave accrued annually.
• 7 paid US holidays.
• Employee Giving Programs.