Senior Manager Strategy and Operations - Remote

Overview

The Senior Manager role will lead the Consumer Experience team focused on teammate support and strategic DashPass partnership, ensuring outstanding customer experience.

In Short

• Shape the vision of the Consumer Experience and key partnerships
• Drive the Consumer Experience strategy for our membership program
• Own key business results and present outcomes to leadership
• Partner with teams within Consumer Experience to improve Consumer Experience
• Produce and use data to identify opportunities to optimize Consumer support

Requirements

• 8+ years of experience in strategy, management consulting, product, or related
• Experience in support strategy is a plus
• Ability to solve analytical problems quickly, experienced in SQL and/or Excel
• Track record of leading cross-functional initiatives and hitting goals
• Experience as a people manager, leading a team of two or more
• Enjoy solving different types of problems and thinking outside the box
• Take responsibility for outcomes and define scope from ambiguous problems
• Ability to influence and motivate people across various job functions

Benefits

• 401(k) plan with employer matching
• 16 weeks of paid parental leave
• Wellness benefits and commuter benefits match
• Paid time off and paid sick leave
• Medical, dental, and vision benefits
• 11 paid holidays
• Disability and basic life insurance
• Mental health program