Senior Manager, Strategy and Operations - Remote

Overview

The Senior Manager will lead the Consumer Experience team focused on teammate support and strategic DashPass partnership, aiming to enhance customer satisfaction and optimize processes.

In Short

• Shape the vision of the Consumer Experience and key partnerships.
• Drive the Consumer Experience strategy for our membership program.
• Own key business results and present outcomes to leadership.
• Partner with teams within Consumer Experience, Product, Engineering, Analytics, and Tools.
• Use data and insights to optimize the Consumer support journey.

Requirements

• 8+ years of experience in strategy, management consulting, product, or related fields.
• Strong analytical problem-solving skills, experienced in SQL and/or Excel.
• Track record of leading cross-functional initiatives.
• Experience as a people manager, leading a team of two or more.
• Ability to think outside of the box and learn quickly.

Benefits

• Comprehensive benefits package including medical, dental, and vision.
• 401(k) plan with employer matching.
• 16 weeks of paid parental leave.
• Flexible paid time off/vacation.
• Mental health program and wellness benefits.