Remote Otter LogoRemoteOtter

Senior Manager, Strategy and Operations - Remote

Posted 18 hours ago
Project Management
Full Time
USA
$143,400 - $210,900 USD/year

Overview

The Senior Manager will lead the Consumer Experience team focused on teammate support and strategic DashPass partnership, aiming to enhance customer satisfaction and optimize processes.

In Short

  • Shape the vision of the Consumer Experience and key partnerships.
  • Drive the Consumer Experience strategy for our membership program.
  • Own key business results and present outcomes to leadership.
  • Partner with teams within Consumer Experience, Product, Engineering, Analytics, and Tools.
  • Use data and insights to optimize the Consumer support journey.

Requirements

  • 8+ years of experience in strategy, management consulting, product, or related fields.
  • Strong analytical problem-solving skills, experienced in SQL and/or Excel.
  • Track record of leading cross-functional initiatives.
  • Experience as a people manager, leading a team of two or more.
  • Ability to think outside of the box and learn quickly.

Benefits

  • Comprehensive benefits package including medical, dental, and vision.
  • 401(k) plan with employer matching.
  • 16 weeks of paid parental leave.
  • Flexible paid time off/vacation.
  • Mental health program and wellness benefits.

D.U

DoorDash USA

DoorDash is a technology and logistics company dedicated to empowering local economies through efficient delivery services. Originally known for food delivery, DoorDash is evolving to provide a broader range of goods and services. The company values rapid growth and adaptability, encouraging team members to share their unique perspectives and tackle new challenges. DoorDash is committed to employee well-being, offering comprehensive benefits and fostering a diverse and inclusive workplace where innovation thrives through collaboration and varied experiences.

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