Retention Marketing Manager, New Use Cases (Going Out) - Remote

Overview

DoorDash’s mission is to grow and empower local economies. By building intelligent, last-mile delivery technology for local cities, DoorDash connects people with the local businesses they care about — helping grow businesses and the communities that support those businesses. To further this mission, we’re looking for an experienced marketer who will sit at the intersection of growth, brand and operations, to develop integrated marketing strategies for our Consumer business at DoorDash.

In Short

• Create CRM campaigns across the customer lifecycle including automations and ad hoc communications to support adoption of and retention to our Going Out product
• Manage end-to-end development and execution of email campaigns. Includes driving the creative review process, collaborating with designers and copywriters, identifying target audience segments and capturing feedback from multiple stakeholders
• Establish a strong working relationship with xfn stakeholders across Integrated Marketing (PMM), Product, Operations, and Analytics teams
• Set up and monitor complex journeys, triggers and automations with static and dynamic content
• Analyze campaign results, develop benchmarks, and create and share regular performance reports

Requirements

• 4+ years experience in customer retention, email, and/or growth marketing
• Record of driving business results via cross-channel marketing campaigns
• Strong stakeholder management and interpersonal skills
• Hands on experience with CRM technology including ESPs, segmentation tools, and complex data structures and systems
• Extremely organized, dependable, self-motivated & ability to multi-task
• Bachelor’s degree or equivalent experience

Benefits

• Opportunity to shape strategy and build with a new team
• Work in a dynamic and fast-paced environment
• Collaborate with cross-functional teams