Merchant Support Specialist I - Remote

Overview

The mission of the Merchant Support Specialist I is to make DoorDash the delivery platform of choice for local, regional, and enterprise merchants by ensuring we provide the best live support in the industry, from account questions to ongoing store support, urgent troubleshooting, and assistance navigating our product offerings.

In Short

• Investigate and resolve escalated cases through various real-time support channels.
• Develop expertise in DoorDash's Merchant Support processes and systems.
• Work closely with Account Owners and sales stakeholders.
• Leverage data queries and documentation for solutions.
• Identify weaknesses and bottlenecks in operational processes.

Requirements

• Passionate about helping people and providing a world-class merchant experience.
• Quick learner with high execution capability.
• Experience in de-escalation tactics and call management.
• 2 years+ of relevant work experience.
• Self-motivated, positive, and a team player.

Benefits

• Comprehensive benefits package including 401(k) plan with employer matching.
• 16 weeks of paid parental leave.
• Wellness benefits and commuter benefits match.
• Paid time off and paid sick leave.
• Medical, dental, and vision benefits.