Senior Associate, Quality Strategy & Expansion - Remote

Overview

The Performance Excellence team is redefining how DoorDash measures quality—moving from manual sampling to intelligent systems that evaluate every customer interaction. Our vision is to build an automated QA program that scales across every part of the business, including high-impact domains like Fraud, Integrity, and Risk. We build systems that surface actionable insights, improve performance, and protect the customer experience.

In Short

• Support the design and rollout of new QA systems across domains like Fraud, Trust & Safety, and Risk
• Work cross-functionally to turn high-level goals into structured workflows and requirements
• Build frameworks, documentation, and reporting that ensure clarity and accountability
• Help shape how DoorDash measures performance, resolution, and experience at scale
• Contribute to roadmap development and tech scoping for future QA capabilities

Requirements

• You have 2–4 years of experience in strategy, program management, operations, or product support
• You’re a clear thinker and communicator who can bring order to complexity
• You’ve supported cross-functional projects involving both technical and business teams
• You thrive in ambiguous environments and are comfortable managing execution in fast-moving environments
• Experience with AI tools (e.g., ChatGPT), automation systems, or conversational data is a strong asset
• You have experience working directly with data or tooling to support performance or process improvements
• You’re excited to help build systems that drive trust, performance, and customer impact at scale

Benefits

• Comprehensive benefits package including 401(k) plan with employer matching
• 16 weeks of paid parental leave
• Wellness benefits and commuter benefits match
• Paid time off and paid sick leave
• Medical, dental, and vision benefits
• 11 paid holidays
• Disability and basic life insurance
• Family-forming assistance
• Mental health program