Senior Associate, Strategy & Operations – Delivery Quality - Remote

Overview

DoorDash’s Commerce Platform powers merchants with the tools they need to grow and operate their businesses—both in-store and online. Drive On-Demand is a key component of this platform, providing white-label fulfillment solutions for merchants across verticals such as Grocery, Convenience, Retail, Alcohol, Health, and more.

As part of the Commerce Platform Logistics team, we own cost and quality for the Non-Restaurant (NonRx) business—ensuring that DoorDash Commerce Platform is the most reliable way for merchants to reach their customers through their first-party channels. This means improving fulfillment quality, reducing refund-related costs, and building scalable solutions to enhance customer and merchant experiences.

In Short

• Track and analyze quality metrics across different lines of business and strategic merchants.
• Support the development of internal reporting tools to measure and monitor quality improvement efforts.
• Conduct deep-dives into refund data to identify key drivers of quality-related costs.
• Partner with Analytics and Product teams to scope and assess initiatives that can improve quality.
• Assist in structuring and executing operational tests to identify solutions for reducing defects like lateness or missing items.
• Engage with cross-functional teams to support initiatives that enhance merchant and customer experience.

Requirements

• You have strong analytical skills and can use data to identify trends, uncover root causes, and drive informed decision-making.
• You are execution-focused and can break down complex problems into actionable steps.
• You thrive in a cross-functional environment and are comfortable working with Product, Engineering, Analytics, and Operations teams.
• You are highly detail-oriented and have a strong ability to organize, track, and analyze performance data.
• You have a bias for action and can operate effectively in fast-paced, ambiguous environments.
• You are customer- and merchant-obsessed and excited to help merchants scale their first-party fulfillment through Drive On-Demand.
• You are comfortable working with data—SQL experience is a plus but not required.
• Have 3-4 years of relevant experience.
• Bachelor’s degree required.

Benefits

• Comprehensive benefits package including 401(k) plan with employer match, paid time off, and wellness benefits.
• Medical, dental, and vision benefits for full-time employees.
• Paid parental leave and several paid holidays.
• Mental health program and family-forming assistance.