Outside Account Manager - Remote

Overview

The Outside Account Manager will manage relationships with merchant partners, focusing on growth and performance on the DoorDash platform.

In Short

• Manage merchant partners in the SMB restaurants vertical across the sales region.
• Present quarterly business reviews highlighting wins and opportunities.
• Minimize churn and redirect partners to opportunities for expansion.
• Use data to optimize operational processes for merchants.
• Provide data-driven recommendations for revenue growth.
• Collaborate with Product, Operations, and Sales teams for optimal partner experience.

Requirements

• 3+ years of experience in a post-sales or Account Manager role.
• Empathy for customer needs and adaptability to meet goals.
• Ability to create data-driven recommendations and QBRs.
• Experience in project management and aligning cross-functional teams.
• Proficiency in Google Suite, Salesforce, and other sales tools.
• Experience managing a book of business in small to mid-sized markets.

Benefits

• Comprehensive benefits package including 401(k) plan with employer matching.
• 16 weeks of paid parental leave.
• Wellness benefits and commuter benefits match.
• Paid time off and sick leave in compliance with applicable laws.
• Medical, dental, and vision benefits.
• 11 paid holidays and disability insurance.