Implementation Team Lead - Remote

Overview

The Implementation Team Lead will oversee a U.S.-based team, guiding the merchant journey from onboarding to launch, while empowering team members and enhancing the merchant experience.

In Short

• Lead a team of Implementation Associates supporting SMB merchants.
• Focus on team performance aligned with departmental goals.
• Streamline operations for improved efficiency.
• Oversee pilot programs to test new strategies.
• Ensure high-quality onboarding and support for merchants.
• Collaborate with Pre-Sales and Merchant Services.
• Empower team through coaching and performance management.
• Work in a hybrid environment with remote flexibility.
• Engage in cross-functional teamwork to enhance merchant experience.
• Drive continuous improvement initiatives.

Requirements

• 3+ years of people management or supervisory experience.
• 5+ years in customer success or related fields.
• Commitment to building inclusive team cultures.
• Experience with operational flows and data analysis.
• Ability to maintain organized pipelines of opportunities.

Benefits

• Comprehensive benefits package including health coverage.
• 401(k) plan with employer matching.
• 16 weeks of paid parental leave.
• Flexible paid time off and sick leave.
• Opportunities for equity grants and commissions.