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Implementation Team Lead - Remote

Posted 6 weeks ago
86repairs logo

86repairs

Customer Service
Full Time
USA
$110,000 - $140,000/year

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Overview

We’re a fast-growing tech startup, and we're looking for a talented person to lead our Implementation team.

In Short

  • Lead the Implementation team overseeing Onboarding and Vendor Success.
  • Ensure a smooth post-sale journey for customers.
  • Bring program and project management experience to scale the organization.
  • Partner with leadership to execute projects for team growth.
  • Drive performance and results through effective team management.
  • Establish vendor networks within restaurant technology.
  • Manage key projects integral to customer experience.
  • Work cross-functionally with Customer Operations, Product, and Sales.
  • Travel required up to 30% of the time.
  • Fully remote position.

Requirements

  • 5+ years of experience in a leadership role.
  • 2+ years of customer onboarding experience.
  • Strong analytical and problem-solving skills.
  • Experience leading and coaching teams.
  • Excellent communication and interpersonal skills.
  • Experience in marketplaces or procurement.
  • Knowledge of restaurants and repair and maintenance.
  • Experience in scaling customer onboarding processes.

Benefits

  • Base salary range of $110,000-$140,000.
  • Health, dental, vision, disability, and life insurance plans.
  • 401(k) plan with 3% matching.
  • Unlimited PTO with generous sick policies.
  • Dining benefit at customer restaurants.
  • Mental Health reimbursement fund.
  • Paid family leave for all genders.
  • Equity in the company for every role.

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