Senior Customer Success Manager - Remote

Overview

The Senior Customer Success Manager is a key member of our Go to Market organization responsible for educating and empowering our Enterprise customers to realize value through their partnership with Dodge. The Senior Customer Success Manager supports the customer experience through proactive outreach and solution-oriented approaches providing onboarding, value-based data, best practices, and insights to customers to improve retention and customer experience.

In Short

• Responsible for building and maintaining strong relationships with new and existing clients.
• Successfully onboard and implement new Enterprise customers.
• Execute successful customer engagement programs.
• Develop relationships with customers to uncover potential risks.
• Serve as a primary point of contact for end users.
• Develop and execute strategic account plans.
• Act as a client advocate within the organization.
• Provide training and support to clients on using products effectively.
• Attain all KPIs designed to improve account retention.
• Follow SOPs for all account interactions.

Requirements

• 4+ years of relevant sales, account management, or support experience.
• Proficiency in desktop software programs (Word, Excel, PowerPoint).
• Ability to learn SaaS products.
• Basic construction industry knowledge or ability to learn.
• Technical skills.
• Exceptional communication skills.
• Relationship building and client-centric skills.
• Ability to coach customers on best practices.
• Empathetic small business growth mindset.
• Skills in communication, organization, coaching, and strategic planning.

Benefits

• Market competitive salary.
• Comprehensive benefits package.
• Uncapped commissions plans or annual discretionary performance bonus.