Customer Satisfaction Intern - Remote

Overview

As part of the Strategic Satisfaction Program team, you will be at the heart of one of Doctolib's strategic priorities: improving the satisfaction of healthcare professionals using our solutions.

In Short

• Understand user dissatisfaction by collaborating with teams in France and Germany.
• Work with stakeholders to define and implement action plans around product improvements, user experience, customer service, and marketing.
• Ensure follow-up on the execution of these action plans.
• Promote a user-centered culture within the company.
• Participate in various tasks in collaboration with multiple teams.
• Track performance indicators related to satisfaction.
• Assist in implementing best practices for customer satisfaction tracking.
• Help disseminate a customer-centered internal culture.
• Gain project management and personal effectiveness skills.
• Understand key performance indicators (KPI) comprehensively.

Requirements

• Looking for a 2nd part of gap year or end-of-study internship.
• Previous experience in a startup in a product, marketing, or consulting role is ideal.
• Strong personal organization and project management skills.
• Structured with good analytical skills.
• Fluent in French and English.

Benefits

• Opportunity to work in a dynamic environment.
• Gain insights into the healthcare sector.
• Develop a strong understanding of customer satisfaction metrics.
• Work with international teams.
• Flexible working arrangements with partial remote work eligibility.