AI Project Manager for Customer Care - Remote

Overview

As an AI-Native Project Manager, you will architect next-generation Customer Experience solutions, utilizing low-code/no-code tools to enhance efficiency and unlock new revenue streams.

In Short

• Lead AI-driven projects to improve customer journeys.
• Implement hands-on AI solutions using low-code/no-code tools.
• Analyze data to identify areas for AI impact.
• Collaborate with global teams to ensure solutions meet local needs.
• Transform support interactions into revenue opportunities.
• Prototyping and testing AI solutions rapidly.
• Reduce manual processes through automation.
• Communicate effectively with technical and business stakeholders.
• Work in a remote-first environment with proximity to Barcelona.
• Drive change management for AI adoption.

Requirements

• 4+ years in Project Management or Product-focused roles.
• Mastery of Low-Code/No-Code tools.
• Experience with AI tools and LLMs.
• Strong analytical skills and data-driven decision making.
• Fluent in English.
• Basic knowledge of Python or SQL is a plus.
• Experience with CRM platforms is advantageous.
• Ability to work in a global organization.

Benefits

• Healthcare insurance.
• Wellness programs including gym memberships.
• Flexible time off policies.
• Local perks such as meal vouchers.
• Career growth opportunities.
• Diverse and inclusive work environment.
• Remote work flexibility.