Support Engineer/TAM - Remote

Posted 5 weeks ago

Customer Service

Full Time

USA

$90,000 - $120,000/year

Overview

As a Support Engineer/TAM at DoControl, you will provide technical consultation and support to our EMEA and US customers, ensuring their SaaS Security Posture Management needs are met.

In Short

Provide technical support to customers according to defined SLA.
Design and deliver solution projects for customer business use cases.
Take ownership of customer technical issues from troubleshooting to resolution.
Collaborate with R&D and product teams on escalated issues.
Troubleshoot using various tools and environments.
Become a product expert and suggest improvements.
Contribute to the client knowledge base with technical information.
Understand enterprise Security and IT programs.

Requirements

3 years of experience as a technical support engineer in a SaaS environment.
Knowledge of JSON, SQL, and coding comprehension.
Experience with EMEA & US customers.
Technical background in cybersecurity.
Familiarity with tools like Salesforce, Jira, and Zendesk.
Ability to thrive in a fast-paced environment.

Benefits

Remote work environment.
Competitive salary and benefits.
Unlimited PTO.
Comprehensive medical insurance.
401k Program.
Wellbeing perks plan.
Equity in the company.
Engaging work environment with passionate co-workers.

Docontrol

DoControl is a fast-growing startup that specializes in SaaS Security Posture Management, providing visibility, threat detection, and remediation for sensitive data exposure and insider threats. The company focuses on securing SaaS data, identities, and third-party applications across major ecosystems such as Google Workspace, Slack, Microsoft 365, Salesforce, and Box. With a commitment to innovation and a collaborative work environment, DoControl serves leading brands like Snap Inc., Colgate-Palmolive, Databricks, Datadog, and Monday.com, and offers a remote-first work culture with competitive benefits and a strong emphasis on employee well-being.

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