Remote Otter LogoRemoteOtter

Senior Customer Success Manager - Remote

Posted 6 weeks ago
Customer Service
Full Time
Worldwide

Overview

Docker is a remote first company with employees across Europe, APAC and the Americas that simplifies the lives of developers who are making world-changing apps. We raised our Series C funding in March 2022 for $105M at a $2.1B valuation. We continued to see exponential revenue growth last year. Join us for a whale of a ride!

In Short

  • Responsible for reaching adoption and NDR targets
  • Set your client base's overall vision and strategy, maintaining active engagement with senior stakeholders and managing Docker executive relationships with clients.
  • Manage communications and touchpoints with covered accounts, involving other internal specialists as required on technical and commercial matters.
  • Work with the product team to manage product requests with strategic clients.
  • Run regular account reviews with clients to ensure the relationship remains healthy and share structured updates on product and service developments.
  • Educate the client about our product roadmap and undertake product training for users.
  • Identify accounts likely to churn and develop strategies to retain and turn around these high-risk accounts.
  • Address escalating client issues with speed and urgency, orchestrating resources across the company as appropriate.
  • Driving product adoption and usage patterns.
  • Act as a trusted advisor to covered clients, gaining a deep understanding of their business and helping them to derive maximum value from us.

Requirements

  • Five years of demonstrated experience as a customer success manager with Fortune 500 accounts or equivalent experience.
  • Strong relationship-building, negotiating, and influencing skills (internal and with customers).
  • Experience with CS Software (Gainsight, ChurnZero, Totango, Catalyst) is highly preferred.
  • Salesforce experience is a plus.
  • Experience working with a technical product or the aptitude to learn complex technical concepts.
  • Positive and upbeat phone skills, excellent listening skills, and strong writing skills.
  • High integrity and a team-first mentality.
  • Experience with managing executive relationships at the VP level.
  • You work well under pressure, are a results-oriented individual, and you are a team player.
  • Ability to work in a matrix environment with sales, product, customer support, and technical services.

Benefits

  • Freedom & flexibility; fit your work around your life.
  • Home office setup; we want you comfortable while you work.
  • 16 weeks of paid Parental leave.
  • Technology stipend equivalent to $100 net/month.
  • PTO plan that encourages you to take time to do the things you enjoy.
  • Quarterly, company-wide hackathons.
  • Training stipend for conferences, courses and classes.
  • Equity; we are a growing start-up and want all employees to have a share in the success of the company.
  • Docker Swag.
  • Medical benefits, retirement and holidays vary by country.
Docker logo

Docker

Docker is a remote-first company that operates globally, with employees across Europe, APAC, and the Americas. The company focuses on simplifying the lives of developers who are creating innovative applications. Docker has experienced significant growth, raising $105 million in Series C funding in March 2022, achieving a valuation of $2.1 billion. The company is dedicated to transforming vast amounts of data generated from its products and services into actionable insights that influence product strategy and development. Docker fosters a collaborative environment where data engineers, analysts, and stakeholders work together to enhance analytics capabilities and ensure reliable data flows across various business units.

Share This Job!

Save This Job!

Similar Jobs:

A.T

Senior Customer Success Manager - Remote

Appfire Technologies

4 days ago

Join Appfire as a Senior Customer Success Manager to drive enterprise customer relationships and maximize their investment in our solutions.

USA
Full-time
Customer Service
Docsumo logo

Senior Customer Success Manager - Remote

Docsumo

5 days ago

Join Docsumo as a Senior Customer Success Manager to drive value realization for enterprise clients and enhance their document processing capabilities.

India
Full-time
Customer Service

Axuall

Senior Customer Success Manager - Remote

Axuall

5 days ago

The Senior Customer Success Manager will manage client relationships and drive growth for Axuall's healthcare solutions.

Worldwide
Full-time
Sales / Business
Udacity logo

Senior Customer Success Manager - Remote

Udacity

5 days ago

Udacity is seeking a Senior Customer Success Manager to enhance customer satisfaction and engagement in a remote role based in Germany.

Germany
Full-time
Customer Service

Commvault

Senior Customer Success Manager - Remote

Commvault

6 days ago

Join Commvault as a Senior Customer Success Manager to build strong relationships and drive customer outcomes.

United Kingdom
Full-time
Customer Service