Research Operations Program Manager - Remote

Overview

At Docker, we make app development easier so developers can focus on what matters. Our remote-first team spans the globe, united by a passion for innovation and great developer experiences. With over 20 million monthly users and 20 billion image pulls, Docker is the #1 tool for building, sharing, and running apps—trusted by startups and Fortune 100s alike. We’re growing fast and just getting started. Come join us for a whale of a ride!

In Short

• Manage and optimize the processes, tools, and infrastructure that support UX research activities
• Coordinate participant recruitment logistics (e.g., sourcing, screening, scheduling, NDAs, and compensation)
• Build and lead the strategy for participant management, including maintaining the research participant database
• Own key operational areas of the research program such as data governance, vendor and knowledge management, and standardizing documentation
• Develop and scale programs that foster a user-centered culture across the company
• Document and standardize research operations processes
• Implement and oversee success metrics for user research activities
• Develop and implement a long-term vision for research operations that aligns with organizational goals

Requirements

• 5+ years of experience in research operations or a related field in a fast-paced Agile environment
• Background in project management, event coordination, or logistics-heavy roles
• Proven track record in managing end-to-end participant recruitment processes
• Strong knowledge of research tools and platforms (e.g., Qualtrics, Calendly)
• Bachelor’s degree or equivalent experience
• Excellent organizational skills with a keen attention to detail
• Demonstrated ability to manage multiple priorities and “herd cats” effectively
• Strong communication and interpersonal skills; highly collaborative and proactive

Benefits

• Freedom & flexibility; fit your work around your life
• Designated quarterly Whaleness Days
• Home office setup; we want you comfortable while you work
• 16 weeks of paid Parental leave
• Technology stipend equivalent to $100 net/month
• PTO plan that encourages you to take time to do the things you enjoy
• Quarterly, company-wide hackathons
• Training stipend for conferences, courses and classes
• Equity; we are a growing start-up and want all employees to have a share in the success of the company
• Docker Swag
• Medical benefits, retirement and holidays vary by country