Operations Program Manager - Remote

Overview

As an Operations Program Manager, you will play a critical role in successfully launching strategic clients and leading complex, cross-functional projects within Member Care.

In Short

• Lead complex, large-scale cross-functional projects.
• Collaborate with Member Care leadership and cross-functional partners.
• Ensure tools, systems, and processes are in place for service delivery.
• Cultivate strong relationships with clients and stakeholders.
• Drive major issue resolution during launches or projects.
• Provide subject matter expertise on Care Team roles and functions.
• Engage resources from Member Care for successful launches.
• Utilize project management best practices.
• Present findings to internal leadership and external clients.
• Work independently and as part of a team.

Requirements

• 3+ years managing large, cross-functional projects.
• 3+ years in an office or corporate environment.
• 2+ years in healthcare or health plan fields.
• Experience with spreadsheet and presentation software.
• Strong written and verbal communication skills.
• Curiosity and problem-solving skills.
• Experience in customer/client-facing roles.

Benefits

• Opportunity to improve healthcare and health outcomes.
• Work with a dedicated team focused on member support.
• Engage in strategic client launches.
• Develop leadership and project management skills.
• Be part of a mission-driven organization.