Technical Account Manager - Remote

Overview

As a Technical Account Manager at dLocal, you will manage all technical aspects of our relationship with customers, ensuring they receive the best solutions tailored to their needs.

In Short

• Manage technical relationships with customers.
• Be the first point of contact for upcoming merchants.
• Work closely with Sales, Account Management, Product, and Development teams.
• Focus on providing merchant-centric solutions.
• Contribute to increasing conversion rates for global brands.
• Be part of a flexible, remote-first dynamic culture.
• Join a diverse team of 900+ teammates from 25+ nationalities.
• Impact millions of people's daily lives through your work.
• Embrace challenges and be customer-centric.
• Develop an international career in emerging markets.

Requirements

• Experience in Technical Account Management or similar roles.
• Strong understanding of customer needs and solutions.
• Ability to work collaboratively with cross-functional teams.
• Excellent communication and interpersonal skills.
• Proven track record in managing customer relationships.
• Familiarity with payment processing and merchant services.
• Problem-solving skills and a customer-centric approach.
• Ability to thrive in a fast-paced environment.
• Fluency in English; additional languages are a plus.
• Willingness to travel as needed.

Benefits

• Flexible remote work environment.
• Travel opportunities.
• Health benefits.
• Learning and development opportunities.
• Work with a diverse and international team.
• Impactful work in emerging markets.
• Dynamic and supportive company culture.
• Career growth and advancement opportunities.
• Competitive compensation package.
• Engaging and challenging work environment.