Director, Scaled Operations - Remote

Overview

The Director of Scaled Operations at Discord will lead a team responsible for policy enforcement, quality assurance, and user safety as the platform grows. This role involves managing relationships with outsourcing partners and developing strategies to enhance operational efficiency.

In Short

• Lead the Scaled Operations team to ensure high standards of work.
• Develop strategies for scaling operations in response to growth.
• Identify areas for tooling and process improvements.
• Represent team efforts to stakeholders and partners.
• Advocate for team wellness and growth.

Requirements

• 8+ years of experience in Trust & Safety at a tech company.
• Experience managing teams in a hyper-growth environment.
• Ability to brief senior decision makers.
• Expertise in scaling operational systems globally.
• Familiarity with Business Process Outsourcing and operations tooling.
• Strong collaboration skills across cross-functional teams.
• Data analysis skills to drive informed decisions.
• Curiosity and adaptability in learning new areas.

Benefits

• Competitive salary with equity options.
• Comprehensive benefits package.
• Opportunity to work in a dynamic and growing environment.
• Support for professional growth and development.
• Engaging work culture focused on gaming and community.