Pre-Sales Support Specialist (Universities and Publishers) - Remote

Overview

The Pre-Sales Support Specialist will connect innovative solutions to the unique needs of prospective customers at universities and scholarly publishers across the US, playing a vital role in the sales process.

In Short

• Connect innovative solutions to customer needs at universities and scholarly publishers.
• Deliver tailored product demonstrations aligned with specific customer use cases.
• Act as a trusted advisor and collaborate with the Sales team.
• Lead trial training sessions and provide hands-on support.
• Simplify complex concepts for customer understanding.
• Foster trust and advance the sales process through effective communication.
• Combine technical expertise with presentation and relationship-building skills.

Requirements

• Experience working with academic stakeholders in the US within SaaS or technology-driven solutions.
• Experience with SaaS platform acquisitions at research organizations.
• Strong technical proficiency and ability to learn product functionality quickly.
• Exceptional communication and presentation skills.
• Experience collaborating with Sales teams to align technical solutions with customer objectives.
• Ability to manage multiple pre-sales engagements simultaneously.

Benefits

• Inclusive and diverse workplace culture.
• Opportunities for personal and professional growth.
• Support for innovative businesses and technologies.