Solutions Architecture Engineer 1 - VDI Support - Remote

Overview

The Solutions Architecture Engineer 1 is responsible for managing IT infrastructure and providing VDI support, ensuring optimal service levels for clients through troubleshooting and incident resolution.

In Short

• Manage client IT infrastructure and environment.
• Troubleshoot complex technical problems.
• Work on multiple incidents and projects.
• Communicate with cross-functional teams.
• Perform root cause analysis.
• Participate in 24/7 customer support rotation.
• Utilize Service Now for incident management.
• Document processes and knowledge base.
• Consider security risks in service delivery.
• Contribute to departmental documentation.

Requirements

• Undergraduate degree with 3-5 years of experience.
• Experience with VMWare Horizon, Intune, SCCM.
• Knowledge of M365 Administration and Microsoft Security Center.
• Strong PowerShell scripting skills.
• Ability to troubleshoot end-user devices.
• Experience in large complex organizations.
• Strong organizational and planning skills.
• Willingness to participate in an on-call rotation.
• Certifications in relevant areas are desirable.

Benefits

• Opportunity to grow your career with advanced technology.
• Work in a supportive team environment.
• Contribute to meaningful projects that impact society.
• Access to professional development resources.
• Flexible working arrangements.