Technical Account Manager - Remote

Overview

Devexperts is looking for a new addition to the Account Management unit who will contribute to the retention, development, and upsell of key accounts at the company.

In Short

• Onboard, maintain and develop key accounts.
• Establish and maintain healthy business relationships with the customer company and its key decision-makers.
• Work hand in hand with the Project Managers and teams to deliver projects timely and efficiently.
• Maintain and increase customer satisfaction.
• Act as a point of escalation for the customer.
• Generate new opportunities with existing customers, pitch and present Devexperts products, and conduct client demos.
• Negotiate pricing with clients and manage the up-sale process to contract completion.
• Travel to meet with clients globally and use industry knowledge to refine sales and account management processes.
• Prepare, approve with top management and maintain account budgets.
• Report account performance and up-sale activities results.

Requirements

• 5+ years of experience in customer-facing positions in Software Development companies preferably in the Fintech area.
• 5+ years of experience in Software Vendor relationships or Software Development management positions in FX/Brokerage/Bank Trading companies.
• Extensive knowledge of capital markets or online trading platforms business domain.
• Knowledge of industry software engineering practices and SDLC.
• Excellent written and verbal communication skills in English and Spanish.
• Strong interpersonal skills including confident communications and active listening.

Benefits

• Experience with the legal process for software licensing and development contracts will be beneficial.
• Experience with the budgeting process and financial results reporting and tracking will be beneficial.