Senior Customer Delivery Manager - International Health Market - Remote

Overview

We are seeking a Senior Customer Delivery Manager to take end-to-end accountability for customer service delivery in the international health market, managing service quality and optimizing portfolios.

In Short

• Manage service quality and optimize service delivery.
• Strategic planning and contract fulfillment.
• Lead international project teams and manage multiple service chains.
• Collaborate with top management for efficiency improvements.
• Monitor quality and communicate regularly with suppliers and customers.
• Understand portfolio elements and cloud technologies.
• Ensure solution approval and customer project responsibility.
• Develop global cooperation strategies.
• Experience in IT service projects, ideally in cloud and outsourcing.
• Strong communication and presentation skills required.

Requirements

• At least 6 years of experience as a Service Delivery Manager or similar role.
• Experience leading international teams.
• Proven billing competence and operational experience.
• Strong technical leadership and analytical skills.
• Fluent in German and English.
• Willingness to travel nationally and internationally.
• Agile methodological skills.
• Technical expertise in ITIL, SAP, and ServiceNow.

Benefits

• Opportunity to work in a leading ICT company.
• Engage with top management and international teams.
• Dynamic work environment with a startup mentality.
• Contribute to impactful projects in the health market.