Experienced Customer Delivery Manager – Security & NSSR (German Speaking) - Remote

Overview

The Experienced Customer Delivery Manager will be responsible for delivering excellent service to clients in the international health sector, managing service quality, and improving service offerings.

In Short

• Handle security-related topics including ESARIS and ISO standards.
• Manage NSSR processes, developing solutions and costing.
• Oversee service delivery using ITIL practices.
• Build and maintain strong client relationships.
• Lead cross-functional teams and manage multiple projects.
• Identify improvement areas and implement cost-saving measures.
• Proven leadership and project management experience required.
• Strong problem-solving and analytical skills needed.
• Experience with budgeting and financial planning is essential.
• Solid understanding of IT systems and infrastructure.

Requirements

• Fluent in German (spoken and written).
• Fluent in English for internal collaboration.
• Hands-on experience with service management and ITIL processes.

Benefits

• Be part of a dynamic international team.
• Work directly with German-speaking clients.
• Collaborate globally to deliver top-quality service.