Customer Delivery Manager - Experienced - Remote

Overview

The Customer Delivery Manager is responsible for managing contract fulfillment, ensuring quality and cost-effectiveness while coordinating service delivery activities.

In Short

• Manage contract fulfillment with a focus on time, quality, and cost.
• Develop offers for contract expansions and renewals.
• Ensure end-to-end execution of standard farming.
• Identify and manage opportunities in contract-related business.
• Coordinate service delivery activities across organizational units.
• Ensure compliance with deadlines and service levels.
• Apply project delivery methodologies and tools.
• Manage financial and service reporting, including billing.
• Implement cost-saving initiatives for continuous improvement.
• Work within a team to enhance service delivery.

Requirements

• 3-5 years of experience in the IT industry, specifically in Service Delivery Management.
• Knowledge of ITIL and Agile methodologies.
• Strong communication skills, fluent in English; German is a plus.
• Excellent presentation and moderating abilities.
• Ability to manage multiple projects with shifting deadlines.
• Flexibility to adapt beyond traditional management approaches.
• Experience with ticketing tools and security protocols.

Benefits

• Opportunity to work within a leading ICT employer in Hungary.
• Continuous professional development and training.
• Work in a dynamic and innovative environment.
• Engage with a diverse team of IT professionals.
• Participate in cost-saving and improvement initiatives.