Remote Otter LogoRemoteOtter

Delivery Experience Manager - Remote

Posted 3 weeks ago
Sales / Business
Full Time
UK

Overview

As the Delivery Experience Manager for UK and Ireland, you will oversee and improve the delivery service quality and customer experience, acting as an advocate for our customers and managing relationships with Delivery Service Providers.

In Short

  • Oversee and improve delivery service quality.
  • Manage relationships with Delivery Service Providers.
  • Develop long-term strategies for customer satisfaction.
  • Monitor customer satisfaction trends.
  • Coordinate with cross-functional teams for improvements.
  • Scout for market innovations in delivery solutions.
  • Lead relevant tools and processes within the team.
  • Align with sales team for local market experience.

Requirements

  • Graduate degree or equivalent experience in logistics.
  • Ability to manage projects and identify customer needs.
  • High analytical competence and advanced IT skills.
  • Knowledge of UK and Ireland Last Mile market.
  • Excellent problem-solving skills.
  • Fluent in English; additional languages are a plus.
  • Willingness to travel.

Benefits

  • 20% discount in our zooplus shop.
  • Internal and external training opportunities.
  • Team events.
zooplus SE logo

zooplus SE

zooplus SE is Europe's leading online pet platform, with over 20 years of experience in the eCommerce pet category. The company is dedicated to delivering joy to more than 9 million pet parents annually, driven by core values of Care, Courage, Openness, and Simplicity. These values inspire zooplus to continuously grow, enhance customer experiences, and maintain a pet-first business approach. With a team of over 1,000 professionals across 10 European offices, zooplus fosters a dynamic and inclusive work environment that values collaboration and diversity.

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