Customer Success Executive - Remote

Overview

As a Customer Success Executive at DEUNA, you will be responsible for ensuring the overall satisfaction and proactive retention of our valued customers, building long-term client relationships, and becoming a trusted advisor.

In Short

• Proactively engage with customers to enhance satisfaction and retention.
• Ensure effective onboarding and training for new customers.
• Maintain deep product knowledge to educate customers.
• Build strong, trust-based relationships with clients.
• Act as the primary point of contact for customer issues and feedback.
• Collect and relay customer feedback for product improvement.
• Collaborate with internal teams to develop training programs.
• Anticipate customer needs and provide proactive guidance.
• Must speak Spanish and English.
• 5+ years of experience in customer success or account management.

Requirements

• Bachelor’s degree in Business Administration, Marketing, or related field.
• Proven experience in customer success or similar role.
• Understanding of the payment industry.
• Excellent communication and interpersonal skills.
• Proactive problem-solving ability.
• Customer-centric mindset.
• Fluency in Spanish and English.

Benefits

• Opportunity to work in a rapidly growing SaaS startup.
• Be part of a team that is revolutionizing e-commerce in LATAM.
• Engage with a diverse range of clients across multiple countries.
• Contribute to product improvements based on customer feedback.
• Work in a dynamic and customer-centric environment.